Privacy Policy

Last updated: November 7, 2025

Introduction

Welcome to Glampout. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you including:

• Identity Data: first name, last name, username or similar identifier
• Contact Data: billing address, delivery address, email address and telephone numbers
• Financial Data: payment card details
• Transaction Data: details about payments to and from you and other details of products and services you have purchased from us
• Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform
• Usage Data: information about how you use our website, products and services

How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders
• To manage payments, fees and charges
• To communicate with you about your orders and our services
• To improve our website, products/services, marketing or customer relationships
• To send you marketing communications (with your consent)
• To comply with legal obligations

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: glampoutoz@outlook.com 
Address: Old Northern Road, Mcdowall, 4053, Brisbane, QLD, Australia.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

Shipping & Returns

Processing Time

Orders are typically processed within 1-2 business days. Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Methods

We offer the following shipping options within Australia:

Standard Shipping (5-7 business days)

• FREE on orders over $199
• $11.49 on orders under $199

Express Shipping (2-3 business days)

• $14.99 for all orders

International Shipping

We currently do not offer international shipping. We only ship within Australia at this time.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email. You can use this tracking number to monitor your shipment's progress and estimated delivery date.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, please review our returns policy:

Return Timeframe

You may return items within 30 days of receiving your order for a full refund or exchange.

Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition that you received them
• In the original packaging
• Accompanied by proof of purchase

How to Initiate a Return

To start a return, please contact our customer service team at glampoutoz@outlook.com with your order number and reason for return. We'll provide you with return instructions and a return authorization number.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at glampoutoz@outlook.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

Questions?

If you have any questions about shipping or returns, please don't hesitate to contact us at glampoutoz@outlook.com

Return Policy: We accept returns within 30 days of purchase for a full refund.

Return Conditions:

• Items must be unused and in original condition
• Original packaging and tags must be included
• Some items may not be eligible for return

How to Return:

1. Contact our customer service team
2. Print the prepaid return label
3. Package your items securely
4. Drop off at any authorized shipping location

Exchanges: We're happy to exchange items for a different size or color, subject to availability.

Refund Processing: Refunds are processed within 5-7 business days after we receive your return.

Terms of Service

Last updated: November 7, 2025

Please read these Terms of Service carefully before using our website and services.

1. Acceptance of Terms

By accessing and using the Glampout website (www.glampout.au) and our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use of Website

You may use our website for lawful purposes only. You agree not to use the site in any way that could damage, disable, overburden, or impair the site, or interfere with any other party's use and enjoyment of the website.

You must not:

• Use the website in any way that violates any applicable federal, state, local, or international law or regulation
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Attempt to gain unauthorized access to any portion of the website or any systems or networks connected to the website
• Use any automated system to access the website in a manner that sends more request messages than a human can reasonably produce

3. Product Information

We strive to provide accurate product information, including descriptions, images, pricing, and availability. However, we do not warrant that product descriptions, images, or other content available on this site are accurate, complete, reliable, current, or error-free.

If a product offered by Glampout is not as described, your sole remedy is to return it in unused condition in accordance with our Returns Policy.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD) and are subject to change without notice. We reserve the right to modify prices at any time and to correct pricing errors that may inadvertently occur.

In the event of a pricing error, we reserve the right to:

• Cancel any orders placed for products listed at the incorrect price
• Contact you for instructions before processing your order
• Refuse or cancel any such orders whether or not the order has been confirmed

5. Orders and Payment

By placing an order, you are making an offer to purchase products subject to these Terms of Service. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

Payment must be received by us prior to our acceptance of an order. All payments are processed securely through Shopify Payments.

6. Shipping and Delivery

Please refer to our Shipping & Returns page for detailed information about shipping methods, delivery times, and costs. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Glampout or its content suppliers and is protected by Australian and international copyright laws.

8. Limitation of Liability

To the maximum extent permitted by law, Glampout shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability to you for all claims arising from or related to the website or products shall not exceed the amount you paid for the product(s) in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Glampout and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the website or your violation of these Terms of Service.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: glampoutoz@outlook.com.au
Website: www.glampout.au

13. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect.

Contact Us

We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to share feedback, our team is here to help.

Get In Touch

Email

For general inquiries: glampoutoz@outlook.com
For order support: glampoutoz@outlook.com
For returns: glampoutoz@outlook.com

Phone

Customer Service: 0447033806
Hours: Monday - Friday, 9:00 AM - 5:00 PM AEST

Mailing Address

Glampout
195 Old Northern Road
Brisbane, QLD, 4053
Australia

Response Times

We strive to respond to all inquiries within 24-48 hours during business days. Please note that response times may be longer during weekends, holidays, or peak seasons.

Before You Contact Us

You might find the answer to your question in our frequently asked questions:

• Order Tracking: Check your email for tracking information sent when your order ships
• Shipping Information: Visit our Shipping & Returns page
• Returns & Exchanges: Review our returns policy on our Shipping & Returns page
• Privacy: Read our Privacy Policy
• Terms: Review our Terms of Service

Privacy & Data Protection

When you contact us, we collect and process your personal information in accordance with our Privacy Policy. The information you provide will be used solely to respond to your inquiry and improve our customer service.

Information We May Collect

• Your name and contact details (email address, phone number)
• Order information (if applicable)
• The content of your message or inquiry
• Any additional information you choose to provide

How We Use Your Information

• To respond to your inquiries and provide customer support
• To process returns, exchanges, or refunds
• To improve our products and services
• To maintain records of our communications for quality assurance

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for us to contact you for marketing purposes

Social Media

Connect with us on social media for updates, inspiration, and special offers:

• Instagram: @glampout
• Facebook: @glampout
  

Business Inquiries

For wholesale, partnership, or media inquiries, please email us at business@glampout.au

We look forward to hearing from you!